Customer Operations Specialist Required in London - London

Customer Operations Specialist Required in London

Via is partnering with an ambitious and fast-growing technology business that is quietly reshaping how organisations manage their day-to-day operations.

Headquartered in Singapore, with teams across Europe and North America, the business has built a cloud platform that helps companies automate repetitive admin tasks, manage customer requests more efficiently and make better decisions using real-time data.

In simple terms, they remove the operational friction that slows businesses down.

Over the past three years the company has scaled rapidly, working with organisations in sectors ranging from fintech and ecommerce to healthcare and professional services. Their platform is now used by thousands of teams globally, and the next phase of growth is focused on expanding their UK and EMEA customer support function.

That is where this role comes in.

The opportunity

This is an entry-level role within the Customer Operations team, supporting customers who use the company’s platform day to day.

You do not need years of experience. What matters most is that you are organised, comfortable using technology and enjoy helping people solve problems.

You will be working remotely alongside a friendly and collaborative team who support each other and share knowledge. The business is particularly interested in candidates who are looking for their first step into a technology or operations career.

What you will be doing

Responding to customer queries via email, chat and the support platform
Helping customers navigate the platform and resolve common issues
Logging and tracking support tickets
Escalating more complex issues to specialist teams
Updating internal knowledge resources and help guides
Supporting the wider Customer Operations team with day-to-day tasks

What they are looking for

You do not need to tick every box.

The role could suit someone early in their career, someone returning to work, or someone looking to move into a tech-focused environment.

Ideally you will have:

Strong written communication skills
Good attention to detail
Confidence using digital tools and systems
A proactive and positive mindset
The ability to stay organised when managing multiple tasks

Previous experience in customer service, retail, hospitality, administration or call centres can be helpful but is not essential.

What you will get

Salary between £32,000 and £36,000
Fully remote working within the UK
Structured onboarding and training programme
Career progression opportunities as the team continues to grow
Private healthcare and wellbeing support
Generous annual leave allowance
A supportive and inclusive remote culture

Apply now
https://www.linkedin.com/jobs/view/4386310697/?e

Posted on : 5 hours ago, #6268, 1 views

It is ok to contact this poster with commercial interests.

Report as inappropriate