Customer Success Specialist Required in London - London

Customer Success Specialist Required in London

Mobile Tutors is a fast-growing UK-based tuition provider supporting students from KS2 to A Level across Maths, English, Science, and more.

We deliver structured, expert-led online group classes through our bespoke learning platform and currently support thousands of families, helping students achieve measurable grade improvements.

Our mission is simple: to make high-quality education accessible to all.

Role Overview

We are looking for a Student Success Specialist to join our growing team. This role is central to ensuring that every student and parent receives outstanding support — from their first lesson through to exam success.

You’ll be responsible for handling enquiries, guiding families through our platform and courses, and ensuring students have the best possible experience with Mobile Tutors.

This is an on-site role based in our London office, working closely with tutors and internal teams.

Key Responsibilities

Act as the first point of contact for parents and students via phone, email, WhatsApp, and live chat
Support families with queries relating to GCSE Maths, English, and Science, using curriculum knowledge where appropriate
Manage student onboarding, including login details, timetables, and platform navigation
Monitor student progress and proactively follow up with parents to ensure satisfaction and engagement
Liaise with tutors and internal teams to resolve issues quickly and professionally
Maintain accurate records of communications and student data
Identify and escalate concerns while always focusing on improving the student experience
Carry out general administrative tasks to support the wider operations team

What We’re Looking For

Strong knowledge of the UK education system, particularly GCSE Maths, English, and Science
Previous experience in customer service, student support, or education
(e.g. school admin, teaching assistant, education support role)
Excellent written and verbal communication skills
Highly organised with strong attention to detail
Confident using digital platforms and technology
Professional, empathetic, and able to build trust with parents and students
Able to work on-site in London, Monday to Friday

What We Offer

Competitive salary: £30,000 – £35,000 per annum
Strong performance-based bonus structure
Rapid career progression within a fast-growing education company
Full training on our systems, platform, and processes
Opportunity for overtime and increased responsibility based on performance
The chance to be part of a mission-driven business making a real impact on students’ lives

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https://www.linkedin.com/jobs/view/4367493205/?

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