Customer Support Specialist Required in London - London

Customer Support Specialist Required in London

We’re looking for someone to join our Global Customer Support team, with the main focus on processing escalated queries via email. This is a junior-mid role, ideal for someone who’s at the beginning of their career, with a few years of Customer Service experience in Finance, Financial Services or a related field. If this is something that interests you and you would like to continue growing your career at a fast-paced fintech company, please apply.

What you will be doing:

Working directly with ClearScore users and responding to escalated emails, calls and social media messages, with guidance from more experienced team members.
Being the voice of the user, creating an internal feedback loop between the product teams and the customer.
Understanding who our ClearScore and DriveScore users are and seeking to exceed their needs.

Skills We'd Love You To Have

Strong writing skills - Customer Support Specialists are primarily providing customer service in writing, so this is essential for being successful in this role
Excellent command of English language
Some customer support experience in a Fintech, Financial Services or similar environment is a strong advantage
Customer obsessed
Passionate about helping people and resolving queries
Keen attention to detail and analytical skills
Time management and personal organisation skills with the ability to multitask
Experience in working towards service targets
Willingness to learn and experiment
Experience using CRM tools like Zendesk is a plus

Why ClearScore?

ClearScore is the UK's #1 credit score and report app. We are also present in South Africa, Australia and Canada, with more than 20 million users globally and growing fast. Someone joins ClearScore every 20 seconds. We have established relationships with over 50 of the main lenders in the U.K., and have been a trusted tool for customers to manage their credit and make better financial decisions.

Since October 2016 we have helped 1.8 million users take out a new credit card or loan. We are user-centric at our core and we believe in leveraging technology to enable positive financial choices. We are design-led and data-driven and we embed these behaviours in everything we do.

Our company culture is a fundamental part of all we have achieved. We believe in hiring smart, driven, passionate and diverse people who are keen on having a real impact in our organisation. We trust you to manage your own time so we offer flexible work and no fixed desk hours. We don't micromanage and we believe in measuring outcomes rather than effort. We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth.

If you feel like this could be the place for you, apply and our Talent team will be happy to share more.

Benefits:

25 paid holidays and a “duvet day” on your birthday
Hybrid Work Environment
Private health and dental cover - including mental health support through Bupa
GP office visits
Life assurance scheme
Up to 6% matched pension
Regular Lunch and Learns with guest speakers
Dog-friendly office
Daily breakfast and free snacks
Access to discounts via Cobens Extras
Free sports and social clubs
Continued investment into learning and development
Leadership-led training
In-house psychotherapist
Financial coach to help you plan and achieve your goals
No clock-watching culture
Generous maternity and paternity plans
Culture and inclusion representatives
Transparent pay structure and a career growth plan

APPLY NOW
https://www.linkedin.com/jobs/view/4364304001/?

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